At Cart69.in, we strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your purchase, we are here to help.
Returns
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer’s policies.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Non-Returnable Items
Certain items are non-returnable, including:
- Opened or used personal care products
- Items not in their original condition, damaged, or missing parts for reasons not due to our error
- Any item returned more than 30 days after delivery
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us with the details of the defect or damage.
Contact Us
If you have any questions on how to return your item to us, please contact us. We are here to help you with any issues related to your purchases.
